QMSCAPA provides a robust module, method and process for meeting the requirements of ISO 9001 and AS9100, among others, which focuses on Clause 8 Operations:
- 8.1 Operational Planning and Control
- 8.2 Requirements for Products and Services
- 8.2.1 Customer Communication
- 8.2.3 Review of the Requirements for Products and Services
- 8.2.4 Changes to Requirements for Products and Services
Sales Contracts, Proposals, and Quotes are directly linked to the Customer module.
Use the Contract Review module for creating and maintaining documented information
- Sales Quotes and Contracts
- requirements specified by the customer, including the requirements for delivery and post-delivery activities;
- requirements not stated by the customer, but necessary for the specified or intended use, when known;
- requirements specified by the organization;
- statutory and regulatory requirements applicable to the products and services;
- contract or order requirements differing from those previously expressed.
These Contract reviews shall be coordinated with applicable functions of the organization.
- If upon review the organization determines that some customer requirements cannot be met or can only partially be met, the organization shall negotiate a mutually acceptable requirement with the customer.
- The organization shall ensure that contract or order requirements differing from those previously defined are resolved.
- The customer requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements.
- 8.2.3.2 The organization shall retain documented information, as applicable:
- on the results of the review;
- on any new requirements for the products and services.
- 8.2.4 Changes to Requirements for Products and Services
- The organization shall ensure that relevant documented information is amended, and that relevant persons are made aware of the changed requirements, when the requirements for products and services are changed.