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QMSCAPA Update

QMSCAPA Contract Review Module

QMSCAPA provides a robust module, method and process for meeting the requirements of ISO 9001 and AS9100, among others, which focuses on Clause 8 Operations:

  • 8.1     Operational Planning and Control
  • 8.2     Requirements for Products and Services
    • 8.2.1 Customer Communication
    • 8.2.3 Review of the Requirements for Products and Services
    • 8.2.4 Changes to Requirements for Products and Services
QMSCAPA ISO 9001 & AS9100 Review of the Requirements for Products and Services

Sales Contracts, Proposals, and Quotes are directly linked to the Customer module.

The Sales Contract and Quote Table may be used to log the Operation Planning and Controls.

Use the Contract Review module for creating and maintaining documented information

  • Sales Quotes and Contracts
  • requirements specified by the customer, including the requirements for delivery and post-delivery activities;
  • requirements not stated by the customer, but necessary for the specified or intended use, when known;
  • requirements specified by the organization;
  • statutory and regulatory requirements applicable to the products and services;
  • contract or order requirements differing from those previously expressed.
Contracts, Quotes, and Proposal can copied and modified.
Sales Contracts, Proposals, and Quotes may be created, copied and reassigned to other Customer Records.
Assigning a Quote/Contract review to another Customer record.
These Contract reviews shall be coordinated with applicable functions of the organization.
  • If upon review the organization determines that some customer requirements cannot be met or can only partially be met, the organization shall negotiate a mutually acceptable requirement with the customer.
  • The organization shall ensure that contract or order requirements differing from those previously defined are resolved.
  • The customer requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements.
  • 8.2.3.2 The organization shall retain documented information, as applicable:
    • on the results of the review;
    • on any new requirements for the products and services.
  • 8.2.4 Changes to Requirements for Products and Services
    • The organization shall ensure that relevant documented information is amended, and that relevant persons are made aware of the changed requirements, when the requirements for products and services are changed.