Category: QMSCAPA Update

QMSCAPA 2.22.1

Post author By Support ABCI Consultants
Post date July 7, 2023

QMSCAPA Root Cause Analysis tool built-in to the Corrective Action module

Important enhancements and fixes have been made in a new release of QMSCAPA™ (version 2.22.1) and is available for download from QMSCAPA.app.

Enhancements

Quality Monitoring and Measurements

All of the Quality Monitoring and Measurements modules, browse tables and forms have been overhauled to simplify and streamline the entry and maintenance processes.

QMSCAPA Quality Measurements

Customer Satisfaction Surveys based upon the “Ten Squared” method, which includes a criteria of 10 evaluated on a scale of 1 to 10.
Key Performance Indicators for generic processes that can be applied to virtually any process.
Manufacturing and Production Quality Measurements.
On-time Delivery and Shipping Monitoring.
Purchasing Quality Measurements.
Monitoring for Sales and Contract Review Processes.
Quality Performance Dashboard for monitoring all Quality Objectives and other processes.
Supplier or Vendor Evaluations, based upon the “Ten Squared” method, which includes a criteria of 10 evaluated on a scale of 1 to 10.

Customer Satisfaction Survey Question Sets

QMSCAPA 1) Customer Satisfaction Survey Question Sets

QMSCAPA Customer Satisfaction Survey Sets

QMSCAPA Customer Satisfaction Survey setting options

On the tab 1) General – Questions 1 through 10 establish the survey focus and questions. The ‘Quantity of Questions to Use’ appears on the tab 2) Focus or Purpose of the Survey. This value can be from 1 to 10.
Set the highest value for the criterion score. This value can be from 1 to 10.

Customer Satisfaction Surveys and Results

Customer Satisfaction Survey Results

Select from 1 to 9999 Survey Sets, all user defined.
Send a Customer Satisfaction Survey as a PDF or RTF document.

Key Performance Indicators

Process Key Performance Indicators

This generic measuring module may be applied to any process that should be monitor by key performance indicators (KPI).

Select from 1 to 9999 Label Sets, all user defined. The Label Set is used to store information about what should be monitored and measured, which includes:
- Label Set name.
- A description of the methods of monitoring to be applied.
The process to be monitor.
- The frequency of monitoring, and/or accumulation of information.
- An option to identify a product or service identifier.
Label Options:
- Label #1 is the Gross Amount Value of the process execution or production.
  - Label #2 is a value a defect or nonconformance that is subtracted from the Gross Amount; example, an internal issue.
  - Label #3 is a value a defect or nonconformance that is subtracted from the Gross Amount; example, an external issue.
  - Label #4 is a value a defect or nonconformance that is subtracted from the Gross Amount; example, a specific issue.
    - Optionally, the values of Label 2, 3, and 4 may be used to “add to the Gross Amount”; example, in process corrections or rework that may have occurred during they same data accumulation period (shift, day, batch, etc.)

Manufacturing/Production (Product Acceptance/Conformity)

Manufacturing/Production Acceptance/Conformity Monitoring

Select from 1 to 9999 Labels Sets, all user defined.
Select a Product/Service monitored.
The Label Set defines the focus of the issues measured.

On-time Delivery

On-time Delivery Monitoring

Select a formula for the determining “on-time delivery”.
- SBD vs ASD Formula
  - SBD (Ship by Date), is the date promised to the customer for the outbound shipping process.
  - ASD (Actual Ship Date), is the date of the actual shipping date to the customer.
- CDD vs ARD Formula
  - CDD (Customer Due Date), also referred as the “Customer Dock Date”, is a customer requirement.
  - ARD (Actual Received Date), is the date the “customer actually received the product/service ordered”.
Date of the Order.
Ship by Date.
- Actual Ship Date
- Customer Due Date
- Actual Received Date
Early, On-time, and Late shipments are calculated.

Purchasing/Supplier Performance

PurchasingSupplierMonitoringv2.20.x

Select from 1 to 9999 Labels Sets, all user defined.
Select a Supplier/Vendor monitored.
The Label Set defines the focus of the issues measured.

Root Cause Analysis

The QMSCAPA “Fault Tree Analysis” tool is built right inside the QMSCAPA software module for Corrective Actions.

The main “Problem” in the CAPA record becomes the main event at the top of the diagram or worksheet to be developed.
One or more team members can login to QMSCAPA to record thoughts and ideas about what may have contributed to the problem.
The first-level of causes above the main event form the fault tree Aspects branches.
Within each “Aspect branch” one or issues may identify more specific issues that contribute to the “the “Problem” as a percentage of the total contribution.
These “aspect issues” become the “Aspect Issues branches” at the different aspect or causes to determine whether it is a basic cause or the result of underlying causes.
As underlying causes are identified, record the theoretical probability of the “aspect issue branch” as a percentage of the cause.
The “total percentage” from all “aspect issues” should always be 100% when the root cause analysis is completed.

Sales and Customer Related

Sales and Customer Related Monitoring

Select from 1 to 9999 Labels Sets, all user defined.
Select a Contract or Sales Order Id.
The Label Set defines the focus of the issues measured.

Supplier/Vendor Evaluations

Supplier or Vendor Evaluations, based upon the “Ten Squared” method, which includes a criteria of 10 evaluated on a scale of 1 to 10.

Select from 1 to 9999 Labels Sets, all user defined.
Select a Supplier/Vendor Id.
The Label Set defines the focus or criteria evaluated.

Fixes

Purchasing Processes

The Purchasing Processes module provides a method for managing purchasing transactions, which incudes:

Request for Quotes (RFQ) sent to suppliers;
Internal request for Request for Purchase Orders (RFPO);
Purchase Orders issued to suppliers;
Receiving and Inspection Reports.

QMSCAPA software module for Purchasing Processes

In the imagine above:

Use the button [Apply the Transaction Id to the Reference Id] to copy the Transaction Id to the Reference Id field.
Use the button [Apply Date + Time to Reference Id] to the Reference Id field as “Reference Id:#YYMMDD-HHMMSS”.
The button [Ship Via Id] allow the user to lookup and select the shipping company and/or add more shipping companies.

QMSCAPA Update

QMSCAPA 2.18.11

Post author By Support ABCI Consultants
Post date September 19, 2022

Important additions, enhancements and fixes have been made in a new release of QMSCAPA™ (version 2.18.10) and is available for download from QMSCAPA.app.

Added New Features

New Reports for the Purchasing Processes module
New ‘copy a record‘ feature for the Purchasing Transactions [Requested by User Group].

QMSCAPA Purchasing Processes module

Enhancements

Human Resources module

Human Resource module, added Employee “hire date” and “end date”. [Requested by User Group].

QMSCAPA HR module

Process Key Performance Monitoring

Key Performance Indicator (KPI) table and reports; Added a “Bi-Annual Record Type” to the Label Set for monitoring and measurements of process. [Requested by User Group].

QMSCAPA Process KPI module

Supplier / Vendor Evaluation module

QMSCAPA Supplier / Vendor Evaluations

Table showing Suppliers and Vendors
Table showing evaluations for the supplier Chevrolet
Reports for Suppliers and Evaluations

Fixes

KPI Report for (All).

QMSCAPA, KPI menu option

QMSCAPA, KPI Report for (all) Label Sets.

HR Reporting by Department, updated the header records.

QMSCAPA, HR Reports

Report a Human Resource (HR) record for the selected person.
Report all active HR.
Report all HR by Department order.
Report HR “authorized permission” for the selected person, including:
1. Environment
2. Health & Safety
3. Information Security
4. Location
Report Training completed by HR.
Report Training completed for the selected Resource.

QMSCAPA Update

QMSCAPA 2.17.2

Post author By Support ABCI Consultants
Post date July 29, 2022

Important additions, enhancements and fixes have been made in a new release of QMSCAPA™ (version 2.17) and is available for download from QMSCAPA.app.

Added New Features

A Controlled Document Table has been linked to the Process Description.
Added three new Process Maps for Process Planning and Auditing.

QMSCAPA software module for Process Descriptions and Interactions

1) The window tab row includes access to the Process Activities;
2) The Sources of Input;
3) Input +Documents, including a Primary Document and;
4) Any other additional documents can added to the table.

Enhancements

Enhanced the Training Program elements (syllabus) table by adding a lookup table of commonly used syllabus elements.

Fixes

Primary Document link from the Training Program to the Controlled Document Table.

Process Planning Module

In the ISO 9001:2015 International Standard, among other (Aerospace, Automotive, and ISO) Standards, promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.

Specific requirements considered essential to the adoption of a process approach are included in ISO 9001:2015, section 4.4. Understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its intended results.

This approach enables the organization to control the interrelationships and interdependencies among the processes of the system, so that the overall performance of the organization can be enhanced.

Also, the process approach involves the systematic definition and management of processes, and their interactions, so as to achieve the intended results in accordance with the quality policy and strategic direction of the organization.

The application of the process approach in a quality management system enables:

understanding and consistency in meeting requirements;
the consideration of processes in terms of added value;
the achievement of effective process performance;
improvement of processes based on evaluation of data and information.

QMSCAPA module for Planning Process

In the image above:

Show the QMSCAPA Process Table list.
The Process Named ‘Customer Service’ is open in the Process & Subprocess Window.
Process & Subprocess Window contains seven tabbed sections, which are:
1. Process Activity;
2. Sources of Input;
3. Input, plus a table with controlled documented information;
4. Output;
5. Receivers of Output;
6. Sub-processes (table of subprocess)
7. Related Clauses from a Management System Standard, (e.g., ISO 9001:2015).

Access to Process Planning module

Sources of Input, Input and Documented Information

2) Sources of Input

3) Input and Documented Information

Output, and Receivers of Output

4) Output from Activities

5) Receivers of Output

Subprocess

6) Subprocess

Standard Clauses related to the Process Plan

7) Related Clauses

Process Planning Report

Report Builder Table of Forms and Reports

Sample report for QMSCAPA software Process Planning module

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QMSCAPA Update

QMSCAPA 2.16.12

Post author By Support ABCI Consultants
Post date February 23, 2022

Important additions, enhancements and fixes have been made in a new release of QMSCAPA™ (version 2.16.12) and is available for download from QMSCAPA.app.