Category: QMSCAPA Update

Monitoring and Measuring Supplier Quality Performance

Over the years, QMSCAPA has integrated structured methods to manage purchasing processes, ensuring compliance with the standardized practices outlined in AS9100 and other ISO 9001-based Quality Management Systems.

QMSCAPA version 2.35.1 delivers enhancements to purchasing processes, ensuring greater alignment with ISO 9001 requirements. The specific improvements are outlined below to support consistent application across all procurement activities.”

• Receiving and inspection records are maintained to track Key Performance Indicators (KPIs) for all ‘primary’ products purchased. These records provide measurable data on product quality, conformity, and supplier performance.
• In addition, QMSCAPA version 2.35.1 introduces new reports that evaluate Supplier On‑Time Delivery (OTD) performance. These quality reports are automatically generated from the RFQ and Purchase Order (PO) forms, and are directly linked to purchasing activities, receiving inspections, and KPI analysis. This integration ensures that supplier performance metrics are consistently documented, traceable, and aligned with ISO 9001 requirements.

Why Supplier Quality Performance Matters

Compliance with Standards

• AS9100 Rev D emphasizes rigorous supplier quality management to guarantee aerospace products meet safety and regulatory requirements.
• ISO 9001:2015 Clause 8.4 requires organizations to control external providers to ensure purchased products conform to requirements.

• Product Integrity & Safety
  • In industries like aerospace, a defective or late component can compromise safety, reliability, and compliance. Monitoring supplier performance ensures that purchased items consistently meet specifications.
• On‑Time Delivery (OTD)
  • Timely delivery is a key performance indicator (KPI). Late deliveries can disrupt production schedules, increase costs, and delay customer commitments. Measuring OTD helps organizations identify weak points in the supply chain and take corrective action.
• Customer Satisfaction
  • AS9100 Clause 9 requires monitoring and measuring QMS performance, including supplier contributions, to ensure customer satisfaction. Reliable suppliers directly influence the organization’s ability to meet customer expectations.
• Risk Reduction
  • Poor supplier performance can lead to defective components, delays, and even recalls. Tracking KPIs like quality and OTD reduces risks and strengthens supply chain resilience.
• Continuous Improvement
  • Both AS9100 and ISO 9001 emphasize continual improvement. Supplier performance data provides insights for corrective actions, supplier development, and strategic sourcing.

Practical Benefits of Monitoring Supplier KPIs

• Traceability: Ensures records of supplier performance are available for audits.
• Decision-Making: Data supports supplier qualification, re‑evaluation, or disqualification.
• Efficiency: High‑performing suppliers improve workflow and reduce waste.
• Partnerships: Encourages collaboration with suppliers to improve processes and meet shared goals.

Recording Supplier KPI in the Purchasing Processing module

Using the QMSCAPA application, go to the text menu located at the top of the window. In the image below, select Browse Logs, and then choose Purchasing Processes to view related records.

1. In the RFQ/Purchase Order table window (below), KPI completion status checkboxes appear at the top‑right corner.
2. The bottom‑right corner displays two Supplier OTD reports by date range—one for all records and one for the highlighted supplier.
3. Open the RFQ/Purchase Order record by double-clicking the selected record or clicking on the [Blue Edit] button.

1. In the image below, go to Tab 3) Product/Services and select a Product Item record as the ‘Primary KPI Product’ via the table scroll bar.
2. With the ‘Primary KPI Product’ highlighted click on the the [Copy Item to Tab 5) Primary KPI] button.
3. To complete the ‘Receiving & Inspection’ record go to Tab 4) Ship To + Receiving + Inspection

1. To measure On‑Time Delivery (OTD), enter the Receiving Person’s ID and the Date Received in the fields shown below.
2. To record the Inspection, enter the Inspection Person’s ID and the Date Inspected in the fields shown below.
3. Navigate to Tab 5: Primary KPI and enter the required KPI data into the designated fields.

1. To measure the Key Performance, enter the Author’s ID, Label Set ID, and select a Product Id (if not previously recorded) in the fields shown below. Entry of a Batch Label or Label Number, as well as the actual batch or number, is optional.
2. The Quantity Labels are determined by the Label Set ID selected in the section above.
3. The Quantity values in QM# fields (QM1 through QM4) must be entered by the Author of the Record. QM5 is automatically computed.
4. The KPI Record Copied to Purchasing Quality Measurements checkbox will automatically appear as checked once the KPI record has been successfully copied from the Purchasing Process table to the Purchasing Quality Metrics table.
5. Enter the Reporting Date and Notes for the Records, then check the KPI Sampling box to add KPI data to the Purchase Order KPI and Purchasing Quality Metric tables.

In summary: Monitoring and measuring supplier quality performance, including on‑time delivery, is not just a compliance requirement under AS9100 and ISO 9001—it is a strategic necessity. It safeguards product integrity, ensures customer satisfaction, reduces risk, and drives continuous improvement across the supply chain.

Copying Purchase Order & Supplier KPI Data to the Purchasing Quality Metrics table

Supplier KPI data may also be recorded directly in the Purchasing Quality Metrics table or copied from the Purchasing Processes table. This flexibility ensures accurate tracking and alignment with purchasing performance records.

1. Getting Started: From the QMSCAPA top‑of‑window text menu, select Quality Measurements, then choose Purchasing Quality Metrics, as illustrated in the image below.

1. Click the [+ Copy KPI Data from PO] button to copy the Purchasing KPI data, as shown in the image below.

Copying PO KPI Records to the Purchasing Quality Metrics table linked to the Quality Performance Dashboard

1. Copy the KPI Record
   • Click the [Copy Selected PO with KPI Record to Purchasing Quality Metrics Table] button to copy the highlighted record.
2. Filter Requirements
   • The Supplier RFQ/PO Table is filtered by the Primary KPI data entered in the Supplier RFQ/PO Form.
   • The following fields must be completed:
     • Label Set
     • Product Name ID
     • Reporting Date
   • In addition, the KPI Sampling Completed checkbox must be selected.
3. Close the Window
   • To exit and return to the Purchasing Quality Metrics Table, click the [Go to Quality Metrics Table] button.

Enhancements and Fixes

Module for Alerts, Incidents, Messages +Non-Conformance Reports (AIMNCR)

1. Duplicate an AIMNCR record for adding/editing NC Disposition Codes
2. Expanded the NC Disposition Code from 8 to 16 characters
3. Lookup Customer Contracts/Orders directly from the AIMNCR form module.

Managing Training Programs, Scheduling and Training Results

The options for recording the validation of training effectiveness were expanded.

Practical Tips for establish validation methods:

• Define Clear Objectives: Ensure training goals are specific, measurable, achievable, relevant, and time-bound (SMART).
• Use Mixed Methods: Combine quantitative (e.g., test scores) and qualitative (e.g., demonstrations, interviews) methods for a holistic view.
• Align with Organizational Goals: Focus on metrics that matter to the organization, like cost savings or customer retention.

Monitoring and Measuring Devices and Equipment

An Asset field [Asset Id] was added to the Monitoring & Measure Devices module.

Windows Remote Desktop Services (RDS)

Platform: Primarily Windows-based, with support for Mac and Linux via third-party solutions.

Deployment: On-premises or cloud-based via Azure.

Security: Advanced security features including SSL encryption, Network Level Authentication (NLA), and continuous access evaluation policies.

Performance: Optimized for hosting applications and desktops with RD Session Host Configuration.

Management: Integrated with Active Directory for user and group management, and enhanced RD Licensing Management.

Pricing: Typically part of a Windows Server license, with additional CALs required.

TSPLUS®

Platform: Supports Windows 10, 11, Windows Server, Mac, Linux, SaaS, and Web-based solutions.

Deployment: On-premises or cloud-based, with a focus on ease of deployment.

Security: Offers SSL encryption and smart card authentication for secure remote access.

Performance: Known for its ease of use and quick setup, making it suitable for small to medium-sized businesses.

Management: Provides centralized management for remote access, application delivery, and remote printing.

Key Differences

Platform Support: TSPLUS offers broader platform support compared to RDS.

Deployment Flexibility: TSPLUS is often praised for its ease of deployment and setup.

Security Features: Both offer robust security features, but RDS has more advanced options integrated with Windows Server.

Management Tools: RDS is deeply integrated with Windows Server management tools, while TSPLUS offers a more streamlined approach.

Ultimately, the choice between RDS and TSPLUS depends on your specific needs, such as platform requirements, deployment preferences, and budget.

Recording Non-Conformance Linked to Quality Objectives and Other KPIs

QMSCAPA software can be used for recording non-conformances. It includes a module specifically for logging non-conformances, allowing you to track and address quality issues within your organization.

In AS9100D and ISO 9001:2015, the process approach plays a crucial role.

Let’s break it down:

1. Internal Processes:
   • These are the activities within an organization that contribute to achieving its objectives.
   • They involve a set of interrelated or interacting activities that use inputs (which can be tangible or intangible) to deliver an intended result.
   • Examples include production, quality control, and management processes.
   • The process approach emphasizes integration and systematic management of these internal processes.
2. External Processes:
   • These are processes that interact with the organization from outside.
   • They may include suppliers, partners, or other external stakeholders.
   • ISO 9001:2015 also considers external issues that affect the organization (e.g., market trends, legal requirements).
   • Addressing external processes ensures the organization’s QMS is adaptable and responsive to the external business environment.

Remember, the process approach involves risk-based thinking and follows the PDCA cycle (Plan-Do-Check-Act) for continual improvement.

The QMSCAPA software module for Nonconformance and Corrective Action provides direct links to the following Quality Management Systems methods and processes:

• Customer feedback, including complaints.
• Corrective Actions, including “root cause analysis” with a “5 Why” and “Fault Tree” tools.
• Quality Objectives and Key Performance Indicators
  • On-time delivery
  • Product Acceptance
  • Supplier Performance
  • Sales Order and Contract Reviews
  • Supplier Performance

Quality Measurement Tools in QMSCAPA

These tools include direct links to the AIM Nonconformance Log.

1. Key Performance Indicators (KPI) for monitoring in-process inspections and final inspections.
2. Manufacturing and/or production Quality Metrics.
3. On-time delivery monitoring.
4. Purchasing (Supplier performance) Quality Metrics.
5. Sales Quotes, Orders and Contract Review processes.